A Review of Long Distance Buses in Western Cape | eKomi StarInsights

The festive season is upon us, and while we may have been scattered all over the country during the year, this period will see people travelling to be with their loved ones while others will be taking some time off for a much-need holiday. In this StarInsights report, we examine the top-rated and most reviewed long-distance bus services in the Western Cape based on customer feedback.

The Western Cape Province is blessed with over 3.5 million inhabitants as of the year 2021 (Statista:2022) and can be regarded as a big market for any form of business, including the road transport business. Over the years, road transportation has been recognized to be the most popular and available means of transportation in SA, with over 60% of travellers within the provinces using this as a constant means of transport.

There are at least hundreds of registered transport companies running across the provinces, and many more are springing up annually. It is almost impossible for a traveller to encounter challenges while trying to locate a transport company that plies their intended travel destination. However, the crucial part is selecting the best one among the rest.

Customer reviews fill this gap because they act as the equivalent of a friend’s recommendation online. Brand trust among consumers has decreased recently. They naturally want to know how bus services can help them, but they also want to hear about other people’s experiences to make sure they’re making the right choice.

Customers who trust real people to give honest opinions about businesses are more likely to take the plunge and purchase your goods and services after reading customer reviews. Based on such a notion, we’ve compiled a list of the top-rated and most reviewed long-distance buses in the Western Cape based on publicly available customer reviews and ratings from Google Maps. Here are the stats:

Top-rated Long Distance Buses

Most reviewed Long Distance Buses

Based on the official Google My Business ratings, as of December 12, 2022, the best-rated Long distance bus services in Western Cape is a tie between Super Shuttles and Ikapa Coaches, both with a perfect 5.0-star rating. The difference is only in the number of reviews, 69 and, 6 respectively. Blunden Coaches follows with a 4.8-star rating and Eldo Coaches is the least rated with a 2.6-star rating. 

In terms of reviews, Intercape is the most reviewed with a stunning 2978 reviews, followed by Eldo Coaches with 910 reviews, and Chihwa closely following with 607 reviews. These long-distance bus services have made considerable progress in delivering a better experience for their travellers. They put a strong emphasis on building meaningful relationships with their customers.

Great job to the CEOs of the listed long-distance bus service understanding the importance of reviews. It’s crucial to realize that customer reviews serve as the foundation of any company because they serve as recommendations for promoting business. Contact eKomi right away if you want to increase the number of positive reviews for your company. 

eKomi specializes in increasing customer satisfaction and ranking. A free consultation will provide you with the necessary information on how to best achieve this goal without wasting time struggling alone against today’s powerful competition.