A StarInsights follow-up report on African Restaurants in Cape Town, South Africa

“With the democratization of online reviews, evolution is inevitable.”

eKomi StarInsights released an article on Mother City’s most reviewed and top-rated African Restaurants, more than three months ago. But due to the changing nature of enterprises, gastronomies, technology, economics, social issues, and so on. Numerous variables alter brand reputation, either positively or negatively.

Today’s post is a StarInsights follow-up report that compares previously recorded ratings and reviews online in order to learn from an evaluation experience. It is a process that allows both restaurants and customers to reflect on the past, what they have learned, and how prior insights may be used to develop and improve establishments. This page contains extensive information on the African Restaurants in Cape Town, South Africa, as of October 10, 2022.

A brief summary of the African Restaurant Landscape in Cape Town

In relation to restaurants, the word “African food” is broad. It is mostly owing to the distinctive flavours, recipes, spice combinations, and culture. You can’t talk about African food without including culture. The argument is that food expresses history, values, and culture, which have been imprinted on numerous delicacies.

Customers who visit such restaurants are searching for a spectacular African gastronomical experience. This experience is influenced by factors such as food quality, freshness, and flavour; décor, atmosphere, and sanitary level; and staff civility and timely service, among others.

Therefore, soliciting client feedback provides insights into what one can enjoy about a particular establishment and what they anticipate. Without a doubt, it successfully raises customer service standards. Based on consumer comments and thoughts, restaurants strive to not only provide a fantastic dining experience for their clients, but also to increase repeat business and improve their brand image.

Here is the current list of the top ten restaurants in Cape Town, that have been earning rave reviews from satisfied consumers. The report will make a cross-reference to the previous rankings and the current ones accordingly.

Cross-Comparison of Ratings, Restaurant in Cape Town 

Restaurant	Previous Rating	Restaurant	Current  Rating
Ethiopian Madam Taitou	4.7	Ethiopian Madam Taitou	4.7
Mzansi Restaurant	4.7	Mzansi Restaurant	4.7
Gold Restaurant	4.6	GOLD Restaurant	4.6
Pahari African Restaurant	4.6	Pahari African Restaurant	4.6
Little Ethiopia	4.6	Pitso’s Kitchen ***	4.6
Marco’s African Place *	4.5	Little Ethiopia	4.6
Black Sheep	4.5	Black Sheep Restaurant	4.5
Afro Life Petro’s Kitchen	4.5	Afro Life Petro’s Kitchen	4.5
Meeting Point-Tanzanian East African Cuisine	4.5	Meeting Point-Tanzanian East African Cuisine	4.5
Fatima’s West Africa Restaurant	4.5	Fatima’s West Africa Restaurant	4.5

Key: ***New entry *Eliminated

A cross-comparison of the previously listed restaurants to the current ones, clearly shows that majority of these restaurants understand what’s on stake when it comes to online reputation. All establishments maintained the same rating except for Marco’s African Place, which dropped from a 4.5-star rating to a 4.4-star rating, resulting in Pitso’s Kitchen replacing them in the top ten. Pisto’s Kitchen is the new entrant and, currently, holds a 4.6-star rating.

Conversely, some restaurants in the sector have been advocating for this rating to no longer be one-way. Instead, establishments desire to rate consumers as well. Restaurants would benefit from knowing what sort of client is coming to their tables, especially when it comes to reservations, last-minute cancellations, no-shows, and those who show up with barely half the number of persons scheduled. Perhaps this would give clarity to ratings. Nonetheless, it’s a topic for a different day.

Reviews are also critical to the importance of restaurants and work in tandem with ratings to increase customer satisfaction and loyalty in the long run. eKomi understands the importance of both, hence we further analysed the top-rated African restaurants in Cape Town.

Cross-Comparison of Reviews, South African cuisine

Restaurant	Number of Reviews	Restaurant	Number of Reviews
Gold Restaurant	2070	GOLD Restaurant	2227
Marco’s African Place	1381	Marco’s African Place	1422
Black Sheep	1005	Black Sheep Restaurant	1023
Ethiopian Madam Taitou	548	Bukhara Cape Town CBD***	612
Pahari African Restaurant	402	Ethiopian Madam Taitou	589
Mzansi Restaurant	326	Pahari African Restaurant	415
Afro Life Petro’s Kitchen	263	Mzansi Restaurant	329
Meeting Point-Tanzanian East African Cuisine	220	Afro Life Petro’s Kitchen	263
Fatima’s West Africa Restaurant *	138	Pitso’s Kitchen ***	255
Little Ethiopia*	134	Meeting Point-Tanzanian East African Cuisine	236

Key: ***New entry *Eliminated

In terms of reviews, it’s impressive to note that most restaurants received an increased value in their reviews. Such results are all the more amazing because having a good rating with a large sample size is a very desirable feature.  There are also, two new entries in the reviews’ category namely, Bukhara Cape Town CBD with 612 reviews and Pitso’s Kitchen with 255 reviews. Such improvements are proof of the elimination of Fatima’s West Africa Restaurant and Little Ethiopia, from the list of the most reviewed top ten.

Congratulations are also in order for the Owners and the Teams of the top three companies, and the rest of the listed African restaurants, for their great leadership that reflects in the high value of reviews. Today, price comparison is not enough to make a decision on which establishment is best for you.

Authentic African Restaurants in Cape Town South Africa

Customer feedback may help you improve all elements of your business. They may not only give you useful input from customers on how to improve your products, but they can help you gain new customers because people trust reviews more than brands. Now that you understand the value of customer evaluations, it’s time to start collecting feedback from them.

eKomi helps increase user reviews by publicizing feedback from actual customers. Additionally, you can book a free consultation, to talk about how they can fully manage feedback service that lets you focus on what’s truly important:

Growing your business!