Top Travel Agencies in Cape Town, South Africa (SA)

Travelling to new places is always enjoyable and usually rejuvenating for the soul. It’s an experience that lingers in memory and the heart for all time. However, making travel arrangements can be highly stressful, but with the assistance that travel firms offer, one can relax. This StarInsights report examines the top travel agencies in Cape Town, based on user reviews and ratings. 

Market Overview

SA ranks among the most popular countries for tourists on the African continent. For this reason, there are many trustworthy and qualified travel businesses in the nation. This has led to the tourism industry to thrive, especially the sub-niche related to online booking. According to Statista, 68% of total revenue in the SA Travel & Tourism market will be generated through online sales by 2027. 

Complementarily, the number of options available to anyone looking online for travel firms in SA will likely surprise them. There are countless travel agencies, just like there are different business models. The services provided by the best travel agencies typically include:

• Flight bookings and reservations
• Hotel accommodations
• Car rentals
• Tour packages and sightseeing arrangements
• Travel insurance
• Visa and passport assistance
• Currency exchange
• Customized travel itineraries and planning
• 24/7 emergency assistance

How to research on the best services provided by travel agencies

Travel companies are in fierce rivalry as foreign tourists or visitors flock to the nation in record numbers. As a result, choosing the best travel agency to suit one’s demands and budget may be very difficult. It goes without saying that choosing a reliable agency requires giving top priority to great customer service. Customer service is synonymous with communication. Nothing else matters if the customer service is bad.

As such, one should start by researching different types of travel agencies and the services they offer. This can include online travel agencies, traditional brick-and-mortar agencies, and niche agencies that specialize in specific types of travel. 

In this digital age, we’ve seen the rise of social media and travel influencers, online travel comparison sites, and instant sharing. Consumers are more empowered than ever and are making buying decisions based on a new type of word of mouth (reviews). Therefore, look for reviews and testimonials from previous customers of the travel agency. 

Client reviews are the key for both business owners and tourists in this saturated industry. Positive evaluations lend legitimacy, and customers are more inclined to return later on in the travel selection lifecycle. Online reviews are used by travellers in their travel planning process even before making a purchasing decision. For this purpose, this StarInsights research provides a thorough examination of travel agencies in Cape Town, based on these assumptions. The findings are established through evaluating reviews and ratings left on travel agencies Google My Business Profiles.

Most reviewed travel agency in Cape Town

Travel Agency	Reviews	Rating
Travelstart South Africa – Travel Agency	2125	4.0
Rhino Africa Safaris	170	4.6
Siyabona Africa	92	4.6
Hylton Ross Tours	76	4.6
justGO Your South African Travel Market	72	3.6
Go2Africa	50	4.4
CTS – Cape Travel Solutions/ سي تي اس – كيب ترافل سوليوشنس	42	5.0
Edgemead Travel	28	4.8
TWF Cape Town	28	4.0
Thompsons Travel	23	4.3

With, 2125 reviews, Travelstart South Africa top the list, followed by Rhino Africa Safaris with 170 reviews and Siyabona Africa with 92 reviews. A common thread in these companies’ reviews, is that they are commended for having great services with great workmanship and customer service. 

Ratings are also quite significant to a business’s importance, and in the long run, they boost customer satisfaction and sales. eKomi understands the importance of ratings and completed the StarInsights assessment by compiling a list of the top ten highest-rated travel agencies in Cape Town.

The highest-rated travel agency in Cape Town

Travel Agency	Rating	Reviews
CTS – Cape Travel Solutions/ سي تي اس – كيب ترافل سوليوشنس	5.0	42
7th Sense Travel	5.0	6
Overlanding Africa	4.9	8
Travel Counsellors (Pty) Ltd	4.9	8
Edgemead Travel	4.8	28
ATC African Travel Concept Pty Ltd	4.8	17
Rhino Africa Safaris	4.6	170
Siyabona Africa	4.6	92
Hylton Ross Tours	4.6	76
Tourvest Destination Management	4.6	21

In terms of the highest rated travel agency, CTS – Cape Travel Solutions and 7th Sense Travel are tied for the top position. Both travel agencies have perfect 5.0-star ratings. Overlanding Africa and Travel Counsellors (Pty) Ltd also follow closely, both with 4.9-star ratings are in second place. Additionally, the other companies also have stable ratings ranging from 4.3 stars to 4.6 stars, and this shows that these businesses understand the importance of reviews to business growth. We salute the owners of the listed travelling agencies in the two classifications and commend them for reliably providing quality services that result in positive reviews

eKomi’s Final Thoughts on Top Travel Agencies 

Having a strong online presence, including a user-friendly website and active social media accounts, can help a travel agency reach a larger audience and make it easier for customers to book travel. Customer reviews can have a significant impact on a business’s reputation and growth. They boost a business’s reputation, increase customer trust and loyalty, and drive more sales.

We therefore recommend all travel agencies to work with survey organizations like eKomi to enhance the number of reviews. Reviews are vital in this day and age, to the extent that the vast majority of sites now display reviews and other user-generated content on their sites.