Top Airport Terminals in Dubai
When it comes to customer satisfaction, certain airports are in a league of their own. There are times when there is exceptional free internet connectivity, special amenities like sleep pods, or on-site visual and performing arts. Perhaps it’s the fine dining options or how simple it is to navigate the airport. Today’s article is based on a market assessment of the top airport terminals in Dubai.
eKomi’s Review
The layout and features of airport terminals can vary widely depending on the size and location of the airport, as well as the airlines that use them. However, most terminals are designed to provide a comfortable and efficient experience for passengers, with facilities and amenities to meet their needs.
At all points, passengers interact with the airport staff and make notes on the services rendered. In fact, customers use surveys and opinion polls to translate such notes into reviews. As a result of extensive research evaluating customer feedback to identify the best-rated and most reviewed companies, this blog post has tallied up the top airport terminals in Dubai. Outlined in the tables below is the data collected from the research:
Most reviewed airport terminal points in Dubai
| Name of Terminal Point | Most Reviewed |
| Dubai International Airport | 57,416 |
| Dubai Duty Free | 5,261 |
| Terminal 3 – Dubai International Airport | 498 |
| Dubai Airport Gate 3 Staff Entrance | 484 |
| DHL Dubai Hub Service Point | 452 |
| Dubai International Airport – Terminal 1 | 381 |
| Dubai Harbour Cruise Terminal | 217 |
| Dubai International Airport Terminal 3 Concourse A | 61 |
| Cruise Terminal A – Dubai Harbour | 54 |
| Container Terminal 2 office complex, CT2 office | 4 |
Best rated airport terminal points in Dubai
| Name of Terminal Point | Best Rated |
| Terminal 2 Bulk Cargo(berth-04A) | 5.0 |
| APM Terminals Management AMI DMcest | 5.0 |
| Cruise Terminal B – Dubai Harbour | 4.9 |
| Jetex Terminal Dubai | 4.8 |
| Port Rashid Passengers Terminal | 4.7 |
| Cruise Terminal A – Dubai Harbour | 4.7 |
| Dubai Harbour Cruise Terminal | 4.6 |
| Dubai International Airport Terminal – 3 Concourse B | 4.6 |
| Terminal 3 – Dubai International Airport | 4.6 |
| Dubai International Airport Terminal – 3 Concourse C | 4.5 |
Dubai International Airport tops the list as the most reviewed airport terminal, with a total of 57,416 reviews. Next is Dubai Duty-Free, with 5,261 reviews, followed by Terminal 3 at Dubai International Airport, with 498 reviews. Additionally, the analysis also looked into the ratings given on Google Maps to create another aggregate of the companies with the best ratings.
Regarding ratings, Terminal 2 Bulk Cargo (berth-04A) and APM Terminals Management AMI DM Cest are tied for the top spot with perfect 5.0-star ratings. Cruise Terminal B—Dubai Harbor—comes in second place with a rating of 4.9 stars, followed by Jetex Terminal Dubai with 4.8 stars. Kudos to the leading terminals in both categories for having a strong sense of priority when it comes to reviews and ratings. However, we do not wish for them to rest on their oars.
Final Thoughts on Airport Terminals
To this end, it’s key to understand that reviews and ratings based on customer feedback can provide valuable insights into the experiences of passengers at airport terminals. By analysing this feedback, airport terminals can identify areas where they are performing well and areas where they need to improve. We advise aviation businesses in Dubai to engage with eKomi to gain an understanding of the significance of customer feedback, as it helps them position their services and gain a greater market share.