StarInsights eKomi | A Review of the Taxi Service Industry in New York, USA

StarInsights Taxi New York


Driving one’s car across the city isn’t always the ideal choice. Numerous people prefer and mostly rely on taxi services, to get somewhere quickly and not waste time seeking parking and paying for it. 

Taxi companies offer a wide range of services depending on customers’ interests. You can either get a point-to-point ride or hire an executive service. With many existing taxi services in a busy city like New York, choosing the best taxi service to meet your needs may be challenging. 

Therefore, through the eKomi StarInsights report, we have compiled market research data reflecting leading companies with a good volume of positive user ratings and reviews. Today’s article covers the Taxi Service Industry in New York. 

Industry Overview

The taxi industry plays a vital economic role in metropolitan transportation, especially in terms of mobility. It is a means of livelihood for many people and serves as a powerful circulatory system for money, and is also a flexible means of transportation.

Taxi transportation is a vital element in the economy of New York City. Cabs can arrive at any destination across the sprawling metropolis. Daily, taxi companies provide over 1.2 million rides to residents and visitors in New York.

eKomi believes in the importance of ratings and reviews to the growth of a business, especially in a city as fast as New York. After in-depth research, we compiled a list of the most reviewed Taxi Services in New York using Google Maps.

Top-rated Taxi service in New York

Name of Taxi Service


Gallant Luxury & Car Service 4.4
West Side Airport Taxi Service 4.0
Ucabing Taxi Services 4.0
Queens Medallion Leasing (NYC Taxi Yellow Cab Company) 3.8
Premium NYC Car Service Corp 3.7
24/7 Taxi Bronx | Car Service 3.7
New Golden Horse Car Service 3.5
El Barrios 3.3
NYC Taxi Cab 3.3
Taxi Inc. 3.1

Most-reviewed Taxi service in New York

Name of Taxi Service 

Number of Reviews

El Barrios 432
New Golden Horse Car Service 217
Liberty Taxi NYC 167
Premium NYC Car Service Corp 83
New Daynight Car Services 60
Gallant Luxury & Car Service 49
Queens Medallion Leasing (NYC Taxi Yellow Cab Company) 48
All Taxi Management (NYC TLC Yellow Taxi Medallion Leasing Company) 47
24/7 Taxi Bronx | Car Service 42
Ucabing Taxi Services 36

Gallant Luxury and Car Service is at the top of the list with a rating of 4.4 and is closely followed by the Westside Airport Taxi Service and Ucabing Taxi Services, both with a rating of 4.0. It is disappointing to note the lack of a Taxi Service in New York with five stars.

NYC Taxi Cab and Taxi Inc are at the bottom of the list with ratings of 3.3 and 3.1 respectively, and this is reflected in their reviews from customers who complain that although the drivers are friendly, the rides are overpriced, and some cars are aged.

In terms of reviews, El Barrios, a taxi service located at 116th Street, leads with 432 reviews. Some of the most notable ones, however, are negative, with complaints about its drivers and customer service. El Barrios is closely followed by the New Golden Horse Car Service, and although this has some mixed ratings, it is deemed reliable and provides several services, from taxi pickups to car rentals.

At the bottom of the list, with 42 and 36 reviews each, are the 24/7Taxi Bronx Car Service and Ucabing Taxi Services. Although their reviews are not many, they are notable, with services described as friendly and reliable, and the taxis described as clean and neat. It’s important to understand that reviews go hand in hand with ratings.

eKomi  salutes the owners of the top-rated and most-reviewed  Taxi Services in both categories and urges all their competitors in the industry to step up their game and reach out to a review agency like eKomi, which works with an effective team to develop organic and reliable reviews. 

The eKomi team presents all taxi services with an offer to assess customer satisfaction that includes a free consultation, which helps to determine a company’s level of growth and to heighten its sales development and search traffic online.

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