Evaluation of Local Airlines Companies in Gauteng, South Africa (SA)

Extraordinary customer service, a wide range of onboard offices, and a seamless transition from check-in to takeoff are just a few of the things we’d expect from any of SA’s domestic airline carriers. In any event, which of the local airlines is now making an impression on potential travellers in SA? This StarInsights report evaluates the local Airline companies in Gauteng, SA as rated by passengers based on Google user reviews and ratings.

An overview of Local Airline companies in Gauteng

An airline is a firm that provides regular services for carrying passengers or cargo by air. These businesses are referred to as the airline industry, which is also considered a sub-sector of the aviation sector and the larger travel industry.

Taking a flight can be as exhilarating as it is stressful, and there is no shortage of alternatives when it comes to picking who you fly with. And the options don’t end there; there are a range of other accessories available if you want to make your time in the air more pleasurable, and given you may be spending a few hours in your seat, it may be worth it.

The airline industry is highly competitive, though it’s particularly vulnerable to poor service. Problems can arise for a variety of reasons, such as aircraft cancellations, overbooking, strikes, detours, delays, the conduct of ground or cabin staff, or reservations complications. 

It’s a difficult climate to operate in, and the greatest operators are those who can maintain the most fuel-efficient fleets, provide the best customer experience, and keep capital and operational expenditures as low as possible. Unsurprisingly, issues related to flight delays, luggage issues, overbooking of the aircraft, and flight cancellation are the most common causes of complaints.

Contemporarily, passengers don’t just buy a plane ticket; they buy a travel experience. As such, improving the whole client experience includes everything from booking and check-in to security and luggage handling and pick-up.

eKomi’s vision is targeted toward businesses that seek to develop through organic and consistent customer satisfaction reviews and practice techniques that will take the brand and the company to higher ground. Here are the findings:

Most reviewed local airline companies in Gauteng

Airline company	Number of Reviews
Fireblade Aviation.	217
FlySafair	207
Federal Airlines	105
Cemair	102
Capital Air	90
Kulula.com	63
Global Airways	57
Titanium Air	13
MCC Aviation	13
CFS (Comair Flight Services)	13
Zenith Air	12
Henley Air	11
General Airways	6

Most of these companies have shown a remarkable interest in client satisfaction surveys, with Fireblade Aviation being the most reviewed airport with 217 reviews. Followed by FlySafair with 207 reviews and thirdly, Federal Airlines with 105 reviews. The least reviewed company is General Airways, with customer appraisals totalling a low of 6 reviews. 

The data illustrated above is not encouraging for airline companies that cater to thousands of passengers. A lack of reviews signals a lack of patronage to prospective passengers and can scare them away from doing business with the airport, because reviews, or a lack of, tell more about the airline than what the company puts on its website. The table below is a tabular representation of the facts mentioned above, and it includes organizations that are urged to improve their customer relationship management.

Top-rated local airline companies in Gauteng

Airline company	Ratings
Titanium Air	5.0
Fireblade Aviation.	4.8
MCC Aviation	4.8
Federal Airlines	4.6
Henley Air	4.6
Zenith Air	4.6
Capital Air	4.5
CFS (Comair Flight Services)	4.5
Global Airways	4.3
General Airways	4.0
Cemair	3.8
FlySafair	3.7
kulula.com	2.4

In general, airlines in SA don’t seem to be performing well, as the average rating of the best airline carriers is not complementary to the number of reviews. The statistics are even more unimpressive because having a good rating with a huge sample size of reviews is the best accomplishment when it comes to reputation.

The best-rated airline is Titanium Air, with a 5.0-star rating. In the second place, is a tie between Fireblade Aviation and MCC Aviation with the two companies being rated at 4.8stars respectively. At the bottom is Kulula.com rated at a knee-high of 2.4-star rating.

We thank the owners of the top listed Airline companies in both categories for their excellent service and encourage them to contact an organization like eKomi, which can improve their digital presence with efficient teams that generate organic reviews. The eKomi team provides numerous businesses with customer satisfaction assessments, along with free consultations to determine the level of business growth and a literate sales development and online footprint.

Check out eKomi’s blog in three months to follow up on our assessment of which local Airline in Gauteng, SA will be the best and most rated.