In 2016 Forrester Consulting prepared a report to evaluate in what way companies operating in the Financial Services industry are using customer feedback. The main focus is on how these organizations use the opinion of their clients to improve their products, services and customer satisfaction. The report is based on in depth survey with 84 sales and marketing managers from Germany, Austria, United States and Switzerland.
Customer Feedback: Do Or Die

One thought on “Customer Feedback: Do Or Die”