Google Rich Snippets Rules Updates. What does it mean for your company?

by Ali Naqi Shaheen, Chief Product Officer of eKomi – The Feedback Company. Recently, Google updated its rules regarding the display of Rich Snippets. The goal is to make the results more helpful and meaningful for the users. There’s been a lot of discussion around it, especially in the reviews & ratings space. Rich snippets are great […]

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WORDS THAT GROW YOUR BUSINESS: The 3-Sentence Method to Craft Effective Responses to Any Customer Review

by Dr. Martín Azar, Psycholinguist & Communication Consultant. First, let’s make one thing clear: Why should you respond to customer reviews at all? Think of every customer review as an open conversation. Your customers are reaching out. What’s the problem with leaving them hanging? Here are the three most important reasons you should respond to as many […]

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WHAT PEOPLE THINK ABOUT YOU: 6 KEYS TO USE CUSTOMER FEEDBACK TO HUMANIZE YOUR BRAND

by Dr. Martín Azar, Psycholinguist & Communication Consultant Let me begin with a little anecdote Some days ago, I ordered online a couple of burgers from my favorite place. Before clicking “order,” I noticed that little text box that says: “Add a comment.” I live in Berlin, and here burgers are usually served with mayonnaise and […]

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5 Reasons Customer Reviews are Crucial for your E-Commerce Site

        by Daniel Silverstein, Growth Specialist at leadgeni.com. We have all been there. Your sales have stalled, and you don’t know how to fix it. You’ve tried pushing more advertisements online, yet they aren’t producing the desired results. You know your products are great, but the rest of the world is left […]

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5 FREE WAYS TO GET MORE REVIEWS FOR YOUR BRICK AND MORTAR BUSINESS

by Michael Ambros, Founder & CEO of eKomi Here’s the situation: You have a brick and mortar business. Your business has an online presence. You know that many current customers and future prospects do research online before making a purchase. They look for specifications, sizes, colors, warranties, prices, availability, hours, and location. Then they read reviews. […]

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