WHAT PEOPLE THINK ABOUT YOU: 6 KEYS TO USE CUSTOMER FEEDBACK TO HUMANIZE YOUR BRAND
by Dr. Martín Azar, Psycholinguist & Communication Consultant Let me begin with a little anecdote Some days ago, I ordered online a couple of burgers from my favorite place. Before clicking “order,” I noticed that little text box that says: “Add a comment.” I live in Berlin, and here burgers are usually served with mayonnaise and […]
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