WORDS THAT GROW YOUR BUSINESS: The 3-Sentence Method to Craft Effective Responses to Any Customer Review

by Dr. Martín Azar, Psycholinguist & Communication Consultant. First, let’s make one thing clear: Why should you respond to customer reviews at all? Think of every customer review as an open conversation. Your customers are reaching out. What’s the problem with leaving them hanging? Here are the three most important reasons you should respond to as many […]

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