WORDS THAT GROW YOUR BUSINESS: The 3-Sentence Method to Craft Effective Responses to Any Customer Review

by Dr. Martín Azar, Psycholinguist & Communication Consultant. First, let’s make one thing clear: Why should you respond to customer reviews at all? Think of every customer review as an open conversation. Your customers are reaching out. What’s the problem with leaving them hanging? Here are the three most important reasons you should respond to as many […]

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5 FREE WAYS TO GET MORE REVIEWS FOR YOUR BRICK AND MORTAR BUSINESS

by Michael Ambros, Founder & CEO of eKomi Here’s the situation: You have a brick and mortar business. Your business has an online presence. You know that many current customers and future prospects do research online before making a purchase. They look for specifications, sizes, colors, warranties, prices, availability, hours, and location. Then they read reviews. […]

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eKomi Growth Story: Trilab

The owner of Trilab , Giovanni Bianco, is sharing his insights on how collecting and displaying customer feedback can boost sales and decrease return and cancellation rates.

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eKomi Growth Story: Sediarreda

Read the interview with Silvia Gigante, owner of the Italian online furniture retailer Sediarreda. Learn how the company expanded their business abroad and increased their competitiveness on the international market through collecting and displaying customer feedback.

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